Revolut Limited

Financial Ombudsman decision DRN-3141870 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr N then raised concerns his account was blocked as he was unable to transfer funds out of the account.Funds blocked or frozen

I think Revolut could have done more to keep Mr N updated and reassure him about his funds.Complaint handling

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3141870.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.