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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3139060 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr B complains that The Co-operative Bank Plc won’t refund a number of transactions made from his account, which he says he didn’t make.Unauthorised transaction

But it did accept there had been delays and poor customer service in its response to his complaint, so offered him £150 as compensation for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3139060.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.