Bank of Scotland Plc

Financial Ombudsman decision DRN-3135928 Upheld

Upheldoutcome, as published by the Ombudsman

£325redress stated in the decision

Wed Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Miss P also complains that the letter Halifax sent her in response to her fraud claim complaint was incorrectly addressed.Complaint handling

Miss P complains that Bank of Scotland plc (trading as Halifax), failed to respond to her information request within a reasonable timeframe and withheld data she was entitled to see.Data and privacy

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3135928.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.