Bank of Scotland Plc

Financial Ombudsman decision DRN-3132625 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mrs B and Mr C complain about how Bank of Scotland plc (BoS) have treated them while they’ve been in financial difficulties as a result of the coronavirus pandemic.Treatment in financial difficulty

Mrs B and Mr C applied for a product switch in early 2021. BoS refused that because Mrs B and Mr C were in arrears.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3132625.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.