Barclays Bank Plc
Financial Ombudsman decision DRN-3126689 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Ms H is unhappy Barclays Bank UK PLC (“Barclays”) only provided her with a more expensive emergency borrowing facility, rather than a standard arranged overdraft, and refused to switch her to the cheaper facility.Charges and fees
I appreciate that this will be very disappointing for Ms H – especially as she has quite rightly pointed out that she’s been waiting sometime for an answer from us.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3126689.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.