PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-3126043 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

B complains that PayPal Europe Sarl & Cie, SCA (“PayPal”) handled a chargeback request incorrectly.Card dispute or chargeback

Our investigator thought that PayPal should have provided a better service. In particular it should have provided clearer communication to B and it should have passed on the evidence B provided to its bank who was responsible for defending the chargeback claim.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3126043.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.