Bank of Scotland Plc

Financial Ombudsman decision DRN-3125202 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr L complains about how Bank of Scotland plc trading as Halifax has reviewed his overdraft on his current accountIrresponsible lending

he’d incurred fees, from keeping his overdraft artificially high, and he wanted Halifax to pay that money backCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3125202.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.