Bank of Scotland Plc

Financial Ombudsman decision DRN-3119297 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr R and Miss D are unhappy Lloyds Bank PLC wouldn’t offer them a mortgage under their Family Help to Buy scheme after they’d initially been told there wouldn’t be a problem.Mortgage administration

They complained to Lloyds who offered them compensation of £300. Mr R and Miss D felt compensation of around £1,336.50 was more appropriate, so they brought their complaint to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3119297.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.