HSBC UK Bank Plc
Financial Ombudsman decision DRN-3117530 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Thu Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr F complains that HSBC UK Bank Plc unfairly applied an ERC when he sold his homeCharges and fees
the way it dealt with a subsequent application to transfer – or port – his mortgage to a new propertyMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3117530.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.