Firms › The Royal Bank of Scotland Plc ›

The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN-3117065 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Mr and Mrs Z have complained that the change in charging structure The Royal Bank of Scotland Plc (“RBS”) has made has resulted in the cost of their overdraft increasing.Charges and fees

They say the change in rate makes it more difficult for them to pay off their overdraft.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3117065.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.