NewDay Ltd

Financial Ombudsman decision DRN-3115704 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

NewDay charged interest to Ms O’s account for the remaining balance owed.Charges and fees

Ms O had contacted NewDay in June 2020 about the disputed transaction.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3115704.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.