Clydesdale Bank Plc
Financial Ombudsman decision DRN-3114286 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
undertook unauthorised credit searches, causing an impact on her credit fileCredit file reporting
a claim related to a purchase Ms M made with the card at a retailer, LCard dispute or chargeback
Virgin Money had given Ms M misleading information about who had instigated the account closureComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3114286.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.