Barclays Bank Plc
Financial Ombudsman decision DRN-3104801 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,795redress stated in the decision
Mon Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Barclays Bank UK PLC failed to apply the new mortgage product they had selected for their buy-to-let mortgage, when their previous mortgage product ended.Mortgage administration
Mr L has explained that he found it difficult to get through to Barclays by phone and he spent several hours on hold and waiting to be called back.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3104801.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.