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Nationwide Building Society
Financial Ombudsman decision DRN-3104038 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
Mr K is saying that he went through the process up to the point where he was given the option of authorising the transaction but chose at that stage not to proceed. So in short he’s saying he didn’t authorise the transactionUnauthorised transaction
it didn’t think it could pursue a chargeback because it didn’t have a reasonable prospect of success in its view because the tickets were provided.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3104038.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.