Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-3083035 Upheld

Upheldoutcome, as published by the Ombudsman

£688redress stated in the decision

Wed Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They went ahead with their house move in May 2020 and paid an ERC of £688.38.Charges and fees

The complaint Mr B and Miss T have complained that Bank of Ireland (UK) Plc (BOI) imposed unfair terms on them when they wanted to port their mortgage onto a new property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3083035.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.