Bank of Scotland Plc

Financial Ombudsman decision DRN-3077228 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

declined his application to extend the term of his mortgageMortgage administration

Halifax hasn’t handled this as well as it could. It ought to have replied to Mr C’s original letter.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3077228.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.