MONZO BANK LIMITED
Financial Ombudsman decision DRN-3068417 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mr I complains that Monzo Bank Ltd failed to refund several transactions that he disputed making.Unauthorised transaction
Monzo later held Mr I liable for the transactions because they didn’t believe the transactions were as a result of fraud and notified Mr I that they were going to close his account and gave two months’ notice of this closure.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3068417.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.