Clydesdale Bank Plc
Financial Ombudsman decision DRN-3068141 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
N’s application to switch its business bank account from another provider and placed a CIFAS marker against its director.Account closed or refused
Clydesdale acknowledged that their application form didn’t state that the turnover period for the Scheme was 31 October 2017 to 1 November 2018. And they apologised for the confusion that was caused by their omission.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3068141.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.