Close Brothers Limited

Financial Ombudsman decision DRN-3045592 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mr P2 complained Close Brothers took a payment from his bank account. He said he didn’t consent to the policy renewing or for Close Brothers to take any payments from his bank account.Unauthorised transaction

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3045592.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.