Revolut Limited

Financial Ombudsman decision DRN-3045386 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Tue Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr M complains about Revolut Ltd’s decision to suspend, and subsequently deactivate his account.Account closed or refused

In January 2020, Revolut suspended Mr M’s account while they carried out a review.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3045386.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.