Bank of Scotland Plc

Financial Ombudsman decision DRN-3044181 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

BoS ought to have realised that Mr K was experiencing financial difficulty by June 2017 and so shouldn’t have added any more interest, fees and charges from this point onwards.Treatment in financial difficulty

Reworking Mr K’s current overdraft balance so that all interest, fees and charges applied to it from June 2017 are removed.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3044181.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.