Lloyds Bank PLC

Financial Ombudsman decision DRN-3043478 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Lloyds made the decision to close Mr C’s account and gave him around 60 days’ notice.Account closed or refused

In December 2018, Lloyds blocked Mr C’s account, so he wasn’t able to access the money in his account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3043478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.