HSBC UK Bank Plc
Financial Ombudsman decision DRN-3043417 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Bereavement and power of attorney
In the Ombudsman’s words
Following the ombudsman’s Final Decision, Mr P complained to us that First Direct had closed his account.Account closed or refused
Mr P complains HSBC UK Bank Plc (trading as “First Direct”) closed his account having failed to explain properly why it wouldn’t accept a power of attorney he wanted registering.Bereavement and power of attorney
Rules cited
Money Laundering Regulations 2017, Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3043417.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.