HSBC UK Bank Plc
Financial Ombudsman decision DRN-3042693 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
Any interest, fees or charges which have been caused by the transaction must be refundedCharges and fees
Mr W complains HSBC UK Bank Plc didn’t deal with him in a fair way when he disputed transactions he made on his credit card and bank account.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3042693.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.