Countrywide Estate Agents

Financial Ombudsman decision DRN-3038329 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I think it’s fair and reasonable in the circumstances to require Accord to refund the valuation fee with 8% simple interestCharges and fees

Mr and Mrs S complain that Accord Mortgages Limited didn’t treat them fairly when they applied to port their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3038329.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.