MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-3033415 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

For the failed two direct debit payments Mr E was charged £36 (2 x £18).Charges and fees

On 20 July 2017 Mr E complained to Moneybarn that it had been unfair and unreasonable in terminating his agreement.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3033415.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.