Barclays Bank UK PLC

Financial Ombudsman decision DRN-3032452 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Service failure

In the Ombudsman’s words

Barclays decided to close X’s account with immediate effect.Account closed or refused

Barclays placed X’s account under review and restricted X’s access to it.Funds blocked or frozen

Barclays are sorry about the poor service X say they receivedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3032452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.