MONZO BANK LIMITED
Financial Ombudsman decision DRN-3030262 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Monzo is required to refund the amount of an unauthorised transaction.Unauthorised transaction
Monzo said that was the case here as Mr P had provided false information in relation to this fraud claim.Account closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3030262.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.