PayrNet Limited

Financial Ombudsman decision DRN-3028452 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Miss T complained that PayrNet Limited repeatedly blocked access to her accountFunds blocked or frozen

she needed the account to be unblocked, as her benefits were due to be paid into it. Without access to those, she couldn’t buy the most basic essentials, such as food.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3028452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.