Clydesdale Bank Plc
Financial Ombudsman decision DRN-3027059 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
It had attempted to make a chargeback but this was rejected by TCard dispute or chargeback
I agree that the bank didn’t handle the claim and the subsequent complaint as well as it shouldComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3027059.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.