Mortgage Express
Financial Ombudsman decision DRN-3021299 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
whether Mortgage Express had acted correctly when it sold the properties and whether it was fair that it was now requesting repayment of the shortfall balanceMortgage administration
Mortgage Express might’ve misled Mr S and Mrs Y previously, by potentially suggesting it wouldn’t ask for any further repaymentsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3021299.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.