Close Brothers Limited

Financial Ombudsman decision DRN-3018455 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr N complains about refurbishment charges Close Brothers Limited (“Close Brothers”) asked him to pay for a car he had been financing through them.Charges and fees

remove any adverse reports they may have made to Mr N’s credit file in relation to missed payments when direct debits were not reinstated.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3018455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.