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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3008493 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

when the fixed-term interest rate on their mortgage came to an end, their payments increasedInterest and rates

poor customer service when they were misquoted an incorrect redemption figureMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3008493.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.