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Wirecard Card Solutions Limited
Financial Ombudsman decision DRN-2984326 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Sep 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Wirecard blocked Mr P’s Pockit card while they carried out a review.Funds blocked or frozen
Wirecard hadn’t provided sufficient evidence to show why the account was still blocked.Complaint handling
Rules cited
Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2984326.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.