PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2981077 Upheld

Upheldoutcome, as published by the Ombudsman

£3,710redress stated in the decision

Wed Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Bereavement and power of attorney

In the Ombudsman’s words

I can’t see there’s any room for disagreement that Mr K couldn’t have authorised these transactions.Unauthorised transaction

The estate of Mr K has complained PayPal Europe Sarl & Cie, SCA won’t refund transactions made using Mr K’s PayPal account after his death.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2981077.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.