Santander UK Plc
Financial Ombudsman decision DRN-2980259 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Miss A complains that Santander UK Plc closed her account and won’t release money held in the account to her.Account closed or refused
Santander then asked Miss A if she had any wages slips to support her explanation. Miss A said she didn't. ... So, it didn’t release the money to Miss A.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2980259.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.