TSB Bank plc

Financial Ombudsman decision DRN-2976395 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Sep 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

TSB not closing Miss S’s account for further use, when Miss S first asked for this to be doneAccount closed or refused

Miss S is unhappy that TSB Bank plc have been applying interest and charges to her account since it stopped posting statements to her correct address in November 2018Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2976395.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.