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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-2961396 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr S complains that Advanced Payment Solutions Limited (trading as Cashplus) won’t refund him for transactions he says he didn’t make or authorise.Unauthorised transaction

Cashplus then decided to close Mr S’ account and sent him 60 day closure notice.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2961396.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.