Barclays Bank UK PLC

Financial Ombudsman decision DRN-2960582 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Barclays wrote regularly to Mr G, after the mortgage term expired, to ask him to contact it to discuss how this would be repaid.Charges and fees

Mr G complains that Barclays Bank UK PLC has treated him unfairly since the end of his mortgage term by instructing solicitors and applying costs for this to his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2960582.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.