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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-2958059 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr A2 says Mr A has been the victim of fraud. Between September 2018 and December 2018 six cheque payments totalling £29,000 debited Mr A’s account.Unauthorised transaction

identify and assist vulnerable consumers and consumers in vulnerable circumstances, including those at risk of financial exploitationSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2958059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.