HSBC UK Bank Plc
Financial Ombudsman decision DRN-2952839 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mr P complains that HSBC UK Bank Plc trading as first direct (first direct) should’ve stopped his joint account.Account closed or refused
First direct offered to put a ‘dispute’ marker on the account – which would’ve frozen it.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2952839.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.