Santander UK Plc
Financial Ombudsman decision DRN-2952663 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jun 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
charged Mr R a £225 account fee to close his mortgage accountCharges and fees
Mr R has complained about how Santander UK Plc has dealt with his interest only mortgage he held with it and other issues relating to the service it providedMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2952663.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.