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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-2951561 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

The complaint Mr and Mrs M complain that The Co-operative Bank Plc, trading as Platform, has declined to extend the term of their interest-only mortgageMortgage administration

Mr and Mrs M said they felt this wasn't fair and didn't take account of their vulnerability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2951561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.