Barclays Bank UK PLC

Financial Ombudsman decision DRN-2948433 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Higher payments in August, September and October 2020 would have reduced his account balance and, therefore, the overall amount of interest applied to his accountCharges and fees

Barclays Bank UK PLC took incorrect payments for his mortgage for three monthsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2948433.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.