TSB Bank plc

Financial Ombudsman decision DRN-2944442 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Miss K complains that TSB Bank plc declined to refund a payment she didn’t recognise as being made from her account.Unauthorised transaction

Because this evidence was different to what Miss K told TSB, they closed the account and made a report to CifasAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2944442.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.