Northern Bank Limited

Financial Ombudsman decision DRN-2942171 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

wouldn’t allow him to withdraw cash over the counterFunds blocked or frozen

unhappy at how branch staff, including the manager, spoke to him regarding his cash withdrawal requestService failure

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2942171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.