Santander UK Plc
Financial Ombudsman decision DRN-2933298 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Santander reviewed all the information Ms T provided. Whilst it did so it blocked Ms T’s accounts. Once it had completed its review the bank decided to close all of her accounts.Account closed or refused
Whilst it did so it blocked Ms T’s accounts.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2933298.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.