Lloyds Bank PLC

Financial Ombudsman decision DRN-2933211 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

charges on the account were there as the account had become overdrawnCharges and fees

Lloyds’ failure to provide that information to him in a timely and correct wayService failure

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2933211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.