Santander UK Plc
Financial Ombudsman decision DRN-2923316 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Service failure
In the Ombudsman’s words
took the decision to close Mr A’s accountsAccount closed or refused
They placed a block on his accountsFunds blocked or frozen
Santander have accepted that they didn’t always provide the best service to Mr A after his accounts had been closed and the charge added to his credit card balance.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2923316.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.