Starling Bank Limited

Financial Ombudsman decision DRN-2920249 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Starling didn’t accept Mr O’s explanation and decided to close his account and load a CIFAS marker for misuse of facility on the national fraud database.Account closed or refused

Starling restricted access to Mr O’s account and carried out a review.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2920249.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.